Privacy Policy
We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.
Your Privacy Matters
Key principles that guide how we handle your data
End-to-End Encryption
All data is encrypted with AES-256 both in transit and at rest
No Data Selling
We never sell, rent, or share your personal data with third parties
30-Day Auto Delete
SMS test data is automatically purged after 30 days
GDPR Rights
Full compliance with GDPR including data portability and deletion
Minimal Data Collection
We only collect data necessary for service functionality
Global Compliance
Adherent to privacy laws worldwide including CCPA and PIPEDA
Table of Contents
Navigate to any section for detailed information
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties. Here's what we collect:
Account Information
- • Name and email address
- • Company information
- • Billing and payment details
- • Account preferences
Usage Data
- • API usage statistics
- • SMS test results and logs
- • Performance metrics
- • Error logs and diagnostics
SMS Content
We temporarily store SMS content for testing purposes only. All SMS data is automatically encrypted and deleted after 30 days. We never access or read your SMS content unless required for technical support with your explicit consent.
2. How We Use Information
We use the information we collect for legitimate business purposes, including:
Service Delivery
- Providing SMS testing services
- Processing API requests
- Generating analytics reports
- Account management
Business Operations
- Billing and payments
- Customer support
- Service improvements
- Legal compliance
3. Data Sharing & Disclosure
We Do NOT Sell Your Data
SMSRoute never sells, rents, or trades your personal information to third parties for their marketing purposes. Your data is yours.
We may share your information only in these limited circumstances:
Service Providers
We work with trusted third-party service providers (payment processors, cloud hosting) who are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by law, legal process, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale, user information may be transferred as part of the business assets, subject to continued privacy protection.
4. Data Security
We implement comprehensive security measures to protect your information:
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls
Role-based access with multi-factor authentication
Monitoring
24/7 security monitoring and incident response
Infrastructure Security
- • SOC 2 Type II certified data centers
- • Regular security audits and penetration testing
- • Automated security scanning and vulnerability management
- • Employee security training and background checks
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Retention Periods
- • SMS test data: 30 days (automatic deletion)
- • Account information: Duration of account + 1 year
- • Billing records: 7 years (tax compliance)
- • Analytics data: 2 years (aggregated only)
Deletion Process
- • Automated data purging systems
- • Secure deletion with overwrites
- • Regular cleanup audits
- • Immediate deletion upon request (where legally permitted)
6. Your Privacy Rights
You have several rights regarding your personal information. These rights may vary by jurisdiction:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct or update inaccurate personal information
Right to Deletion
Request deletion of your personal data (subject to legal requirements)
Right to Portability
Export your data in a structured, machine-readable format
Right to Object
Object to processing of your personal data for specific purposes
Right to Restrict
Limit how we process your personal information
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@smsroute.cc or through your account settings. We will respond within 30 days and may require identity verification.
8. International Transfers
SMSRoute operates globally and may transfer your data internationally. We ensure adequate protection through:
Transfer Safeguards
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by data protection authorities
- • Binding Corporate Rules where applicable
- • Additional technical and organizational measures
Data Locations
- • Primary: United States (AWS/GCP)
- • EU: Frankfurt, Germany
- • Asia-Pacific: Singapore
- • All locations meet strict security standards
9. Children's Privacy
Age Restriction
SMSRoute is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.
10. Policy Changes
We may update this Privacy Policy from time to time. When we make changes, we will:
Notification Process
- • Email notification to registered users
- • Notice on our website and dashboard
- • 30-day advance notice for material changes
Effective Date
Changes take effect 30 days after notification, giving you time to review and decide whether to continue using our services.
11. Contact Information
For questions about this Privacy Policy or our privacy practices, contact us:
Privacy Officer
privacy@smsroute.cc
Mailing Address
123 Tech Street
San Francisco, CA 94105
Data Protection
dpo@smsroute.cc
Response Time
We respond to all privacy inquiries within 5 business days. For urgent matters, please mark your email as "Urgent - Privacy Request."
Your Data, Your Control
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Frequently Asked Questions
Everything you need to know about using SMSRoute
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